Refund policy

Refund Policy

Thank you for shopping with Clarity Medical Aesthetics. We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

30-Day Return Window

We accept returns on eligible products within 30 days of the original delivery or purchase date. To be eligible for a full refund, your item must meet the following criteria:

• Unopened & Unused: The product must be completely unopened, unused, and in the same condition that you received it.

• Original Packaging: The item must remain in its original, sealed packaging.

• Proof of Purchase: A receipt, order confirmation, or proof of purchase is required to process your return.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on:

• Products that have been opened, unsealed, or used.

• Gift cards.

• Sale, promotional, or clearance items.

How to Initiate a Return

To start a return, please contact our team at info@clarityct.com with your order number and details about the product you would like to return.

• Shipping Costs: Customers are responsible for paying the return shipping costs. Shipping fees from the original order are non-refundable.

• We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether the return has been approved.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within a few business days (depending on your bank's processing times).